|•||****Change in Online Order***|
ONCE ORDER IS APPROVED WITH PAYMENT IT SHIPS IMMEDIATLY
WE CAN NOT CANCEL ORDERS AFTER SUBMISSION
YOU CAN REQUEST A RETURN AUTHORIZATION NUMBER
TO RETURN A ITEM MINUS FREIGHT COST.
PLEASE CALL TO REQUEST AN RA **DO NOT EMAIL** AS TO THIS
IS A ONLINE SYSTEM THAT WE DO NOT PROCESS FROM THE OFFICE
|•||Are all of your upholstery supplies online?|
|No, only a portion of the upholstery supplies that we carry are on the website. If you don't see the upholstery supplies that you are looking for, call us or email us to see if we carry it. We can also special order upholstery supplies if needed.|
|•||Can I pick up an online order?|
Yes. Both locations are open Hours Mon-Friday 8-4:30. Please allow one day for pick up from the time of order. Saturday and Sunday orders will be ready on Tuesday morning. All orders received over holiday closure will be ready to pick up on the second day of reopening. CASH OR CREDIT CARD ONLY -We apologize but we do not take any form of a check.
When checking out in shopping cart...recalculate freight and proceed...
When UPS freight amount comes up Select the Option of Pick Up at no cost.
|•||Can I return upholstery supplies I've purchased from you?|
Yes, our upholstery supplies are able to be returned, only with an approved return authorization. Please read our Return Policy for more details.
Special Orders and items cut, or altered from original shipment can not be returned. AIR Tackers and any specialty machines can not be returned!
Foam has to be OPENED IMMEDIATELY! We will not credit any foam cut or altered in any way.
If the foam has sat unopened for any amount of time it may not come back out to the proper thickness.
All order discrepancies should be made within 48 hours of receiving your goods.
We run trucks to most of NC, SC VA, Eastern TN and Southern WV. If you would like to see if we deliver to your area please call. Your business will have to have an established account or open a account to get on a route.
We do not charge a delivery fee for orders of $100.00+. Any order under the $100 will have a delivery charge from $10.00 to $25.00 depending on the mileage traveled to delivery your order.
|•||Do you sell upholstery supplies to the public?|
Yes, all of our upholstery supplies are available for sale to the public at wholesale pricing. **SUPPLIES ONLY**
Vinyl, Headliner, Carpet, and other programs available at wholesale by requesting a wholesale account. (For Businesses specializing in Upholstery)
*CASH OR CREDIT CARD ONLY** No Checks Accepted
WE APOLOGIZE BUT AT THIS TIME WE CAN NOT SHIP FOAM INTO CALIFORNIA.
|•||How do I open a wholesale account?|
|You must have an upholstery business, with a valid business license or tax identification to apply. Please fill in the information needed and you should get a response within 2 to 3 business days with approval or denial. Special pricing is available for commercial accounts on vinyl, headliner, carpets, fabrics, and more.|
|•||Is there a minimum to purchase?|
|Yes - Only cut yardage orders....a minimum of 1 yard to ship.|
|•||Updated Shipping Policy 01-2019|
Customers pay all shipping charges. All shipments are FOB our warehouses or original shipping point in the case of special order or non- stocked items. Shipping costs depend upon the shipping method and option you choose. Please note that shipping charges added during checkout process are estimated shipping charges only. The shipping rates for items we sell are based on the weight and size of the item(s). All weights will be rounded up to the next full pound in keeping with the policies of the carrier(s).
We charge $2.50 handling plus the exact shipping cost supplied by the carrier. Shipping charges will be adjusted as necessary when your package (s) is shipped. In a case where there are additional shipping charges to be applied to your order, the difference will be applied to the credit card you supplied at check out and a receipt will be sent to you in via us mail. Shipping charges for heavy, bulky or multiple packages may also be higher. If you were to purchase supplies and fabrics and vinyl, the supplies would be in a separate box, which will add to the estimated shipping cost. Once you submit order you are agreeing to additional charges to be processed.
|•||What are the advantages of a Wholesale account?|
Wholesale accounts are for businesses only. We have programs available for these businesses to receive discounted pricing on cut yardage programs.
All supplies are at wholesale pricing. If you are a wholesale account you will get discounts off of items bought in bulk. (Please contact local sales rep for bulk pricing.)
|•||What do I need to set up a Wholesale Account?|
You will have to provide a business license or certificate in the state you own a business . We will also need a copy of your business card and any social media accounts such as Website, Facebook page, Twitter or Instagram. We also need to know your hours, location, owners names, and what type of upholstery you specialize in. After submitting a request we will ask for this information to be emailed or fax into us. Once received we will then start the request which should take 2-3 business days.
|•||What forms of payment do you accept?|
|Visa, Mastercard, American Express and Discover are accepted for all online orders. CASH OR CREDIT CARD ONLY ON PICK UPS. We apologize but we do not accept personal or business checks at this time.|
|•||What if an item is back ordered?|
|You will not be charged for any item that does not ship. For any item back ordered, you will be notified and given the option to cancel the order or remain on backorder. Once stock is available to ship, we will ship your item to you.|
|•||When will my order ship?|
|All orders received by 3pm EST will ship immediately , as long as supplies are available.|
|•||Where are you located?|
|We are located in Archdale, NC at 6184 Mendenhall Place.|