|•||****Change in Online Order***|
If for any reason you need to cancel or change your online order after
confirmation, please email firstname.lastname@example.org.
Your request will be responded via email with in a few hours of your
Please note ship to and bill to can not be changed.***
Please note payment method can no be changed***
|•||Are all of your upholstery supplies online?|
|No, only a portion of the upholstery supplies that we carry are on the website. If you don't see the upholstery supplies that you are looking for, call us or email us to see if we carry it. We can also special order upholstery supplies if needed.|
|•||Can I pick up an online order?|
Yes. Both locations are open Hours Mon-Friday 8-4:30. Please allow one day for pick up from the time of order. Saturday and Sunday orders will be ready on Tuesday morning. All orders received over holiday closure will be ready to pick up on the second day of reopening. CASH OR CREDIT CARD ONLY -We apologize but we do not take any form of a check.
When checking out in shopping cart...recalculate freight and proceed...
When UPS freight amount comes up Select the Option of Pick Up at no cost.
Once submitted please allow 1 hour.
|•||Can I return upholstery supplies I've purchased from you?|
Yes, our upholstery supplies are able to be returned, only with an approved return authorization. Please read our Return Policy for more details.
Special Orders and items cut, or altered from original shipment can not be returned. AIR Tackers and any specialty machines can not be returned!
Foam has to be OPENED IMMEDIATELY! We will not credit any foam cut or altered in any way.
If the foam has sat unopened for any amount of time it may not come back out to the proper thickness.
All order discrepancies should be made within 48 hours of receiving your goods.
|•||Do you sell upholstery supplies to the public?|
Yes, all of our upholstery supplies are available for sale to the public on a Retail basis. We also offer wholesale pricing on upholstery supplies to the industry.
*CASH OR CREDIT CARD ONLY** No Checks Accepted
WE APOLOGIZE BUT AT THIS TIME WE CAN NOT SHIP FOAM INTO CALIFORNIA.
|•||How do I open a wholesale account?|
|You must have an upholstery business, with a valid business license or tax identification to apply. Please fill in the information needed and you should get a response within 2 to 3 business days with approval or denial. Special pricing is available for commercial accounts.|
|•||Is there a minimum to purchase?|
|Yes - Only cut yardage orders....a minimum of 1 yard to ship.|
|•||What do I need to set up a Wholesale Account?|
You will have to provide a business license or certificate in the state you own a business . We will also need a copy of your business card and any social media accounts such as Website, Facebook page, Twitter or Instagram. We also need to know your hours, location, owners names, and what type of upholstery you specialize in. After submitting a request we will ask for this information to be emailed or fax into us. Once received we will then start the request which should take 2-3 business days.
|•||What forms of payment do you accept?|
|Visa, Mastercard, American Express and Discover are accepted for all online orders. CASH OR CREDIT CARD ONLY ON PICK UPS. We apologize but we do not accept personal or business checks at this time.|
|•||What if an item is back ordered?|
|You will not be charged for any item that does not ship. For any item back ordered, you will be notified and given the option to cancel the order or remain on backorder. Once stock is available to ship, we will ship your item to you.|
|•||When will my order ship?|
|All orders received by 3pm EST will ship same day, as long as supplies are available.|
|•||Where are you located?|
|We are located in Archdale, NC at 6184 Mendenhall Place.|